Terms & Conditions

TERMS AND CONDITIONS

Fragrant Village & Fruitful Wellness Collective

Effective date: May 20, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the website, communications, programs, resources, and services offered by Fragrant Village & Fruitful Wellness Collective (“we,” “us,” or “our”). By accessing our website, requesting services, registering for a program or event, or using our communications, you agree to these Terms. If you do not agree, please do not use these services.

1. About Our Organization

Fragrant Village & Fruitful Wellness Collective is a community-based wellness organization providing community outreach, navigation, life coaching, peer and family support, wellness programming, and connections to community resources. Available services may vary by location, eligibility, funding, staffing, and program requirements.

2. Eligibility and Appropriate Use

You must provide accurate information and use our website and services only for lawful purposes. You may not attempt to disrupt our systems, impersonate another person, submit fraudulent information, harass staff or participants, or use our materials in a way that violates another person’s rights.

If you are under 18, a parent or legal guardian may need to authorize participation, depending on the service. Additional program-specific forms, consents, eligibility rules, or agreements may apply.

3. No Emergency, Medical, or Legal Services

Our website, text messages, voicemail, educational materials, coaching, peer support, outreach, and resource navigation are not emergency services and are not substitutes for medical diagnosis, treatment, mental-health crisis care, legal advice, or other licensed professional services. We do not guarantee that a message will be reviewed immediately.

If you or another person may be in immediate danger or is experiencing an emergency, call 9-1-1 or go to the nearest emergency department. Do not rely on a website form, voicemail, email, or text message for emergency assistance.

4. Service Availability and Referrals

We may accept, decline, pause, change, or discontinue a service or program when reasonably necessary. Submitting a request does not guarantee enrollment, eligibility, funding, placement, an appointment, or a particular outcome. When we provide information about an outside provider or resource, that information is offered for convenience and does not constitute an endorsement or guarantee. Third parties are responsible for their own services, privacy practices, and conduct.

5. Appointments, Cancellations, and Fees

Some services may be free, grant-funded, insurance-funded, or offered for a fee. Any applicable price, payment terms, cancellation policy, refund policy, or insurance requirements will be disclosed before you receive the relevant service. You are responsible for providing accurate billing and coverage information and for amounts not covered by a payer, when permitted and disclosed.

6. Text Messaging Terms

By texting YES, START, or JOIN to our business phone number, you expressly consent to receive recurring text messages from Fragrant Village & Fruitful Wellness Collective at the number you used. Messages may concern requested assistance, appointments, service updates, program information, and community events. Consent to receive text messages is not a condition of receiving services.

Message frequency varies.

Message and data rates may apply.

Reply STOP to unsubscribe. You may receive one final confirmation message.

Reply HELP for assistance or contact us using the information in Section 15.

After opting out, reply START to subscribe again.

Carriers are not liable for delayed or undelivered messages. You confirm that you are the subscriber or customary user of the mobile number provided and will notify us if the number changes. Do not send medical details, diagnoses, Social Security numbers, financial account information, or other highly sensitive information by text. Text messaging may not be encrypted and cannot be guaranteed secure.

7. Communications and Electronic Records

When you provide an email address, telephone number, or other contact information, you authorize us to respond about your inquiry and administer requested services, subject to your communication preferences and applicable law. Standard carrier or internet charges may apply. You are responsible for keeping your contact information current.

8. Privacy

Our collection and handling of personal information are described in our Privacy Policy, which is incorporated into these Terms by reference. Mobile opt-in information and consent will not be sold or shared with third parties for their own marketing purposes. We may use service providers to support communications and operations, subject to appropriate restrictions and applicable law.

If a particular program is subject to additional health-information or confidentiality requirements, separate notices, authorizations, or program terms may apply. These Terms do not replace any Notice of Privacy Practices or written consent that we are legally required to provide.

9. Intellectual Property

Unless otherwise stated, the website design, name, logo, text, graphics, forms, handouts, and original materials created by Fragrant Village & Fruitful Wellness Collective are owned by or licensed to us and are protected by applicable law. You may download or print materials for personal, noncommercial use, but may not reproduce, sell, modify, publish, or distribute them without prior written permission.

10. Third-Party Links and Platforms

Our website or communications may link to third-party websites, forms, payment processors, maps, social media, or community resources. We do not control those services and are not responsible for their content, availability, security, or privacy practices. Your use of a third-party service is governed by that provider’s terms.

11. Disclaimer of Warranties

To the fullest extent permitted by law, our website, information, and services are provided “as is” and “as available.” We do not warrant that they will be uninterrupted, error-free, completely secure, or suitable for every person or situation. We do not guarantee any particular health, housing, employment, educational, financial, or other outcome. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

12. Limitation of Liability

To the fullest extent permitted by law, Fragrant Village & Fruitful Wellness Collective and its directors, officers, employees, volunteers, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of, or inability to use, our website or services. This limitation does not apply where prohibited by law and does not limit liability that cannot legally be limited, including liability for fraud, willful misconduct, or other nonwaivable obligations.

13. Suspension or Termination

We may restrict or end access to a website feature, program, or service when reasonably necessary for safety, legal compliance, nonpayment, misuse, threats, harassment, fraud, disruption, or violation of these Terms. Provisions that by their nature should continue after termination will remain in effect.

14. Governing Law and Changes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute will be handled in a court of competent jurisdiction in the California county where our principal office is located, unless applicable law requires otherwise.

We may revise these Terms from time to time. Updated Terms will be posted with a new effective date. Material changes will apply prospectively unless the law permits or requires otherwise. Continued use after the effective date of an update constitutes acceptance of the revised Terms.

If any provision is found unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver.

15. Contact Information

If you have questions about these Terms or need help with the text messaging program, contact:
Fragrant Village & Fruitful Wellness Collective

NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW YOUR HEALTH INFORMATION MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. YOU MAY HAVE ADDITIONAL RIGHTS UNDER STATE AND LOCAL LAW. PLEASE SEEK LEGAL COUNSEL FROM AN ATTORNEY LICENSED IN YOUR STATE IF YOU HAVE QUESTIONS REGARDING YOUR RIGHTS TO HEALTH CARE INFORMATION. 

EFFECTIVE DATE OF THIS NOTICE

This notice went into effect on [INSERT DATE]

ACKNOWLEDGEMENT OF RECEIPT OF PRIVACY NOTICE

Under the Health Insurance Portability and Accountability Act of 1996 (hereafter, “HIPAA”), you have certain rights regarding the use and disclosure of your protected health information (hereafter, “PHI”).   

I. MY PLEDGE REGARDING HEALTH INFORMATION:

I understand that health information about you and your health care is personal. I am committed to protecting health information about you. I create a record of the care and services you receive from me. I need this record to provide you with quality care and to comply with certain legal requirements. This notice applies to all of the records of your care generated by this mental health care practice. This notice will tell you about the ways in which I may use and disclose health information about you. I also describe your rights to the health information I keep about you, and describe certain obligations I have regarding the use and disclosure of your health information. 

I am required by law to:

  • Make sure that PHI that identifies you is kept private.

  • Give you this notice of my legal duties and privacy practices with respect to health information.

  • Follow the terms of the notice that is currently in effect.

  • I can change the terms of this Notice, and such changes will apply to all the information I have about you. The new Notice will be available upon request, in my office, and on my website.

II. HOW WE MAY USE AND DISCLOSE HEALTH INFORMATION ABOUT YOU:

The following categories describe different ways that we use and disclose health information. For each category of uses or disclosures we will explain what I mean and try to give some examples. Not every use or disclosure in a category will be listed. However, all of the ways we are permitted to use and disclose information will fall within one of the categories.

For Treatment Payment, or Health Care Operations: Federal privacy rules (regulations) allow health care providers who have direct treatment relationship with the patient/client to use or disclose the patient/client’s personal health information without the patient’s written authorization, to carry out the health care provider’s own treatment, payment or health care operations. I may also disclose your PHI for the treatment activities of any health care provider. This too can be done without your written authorization. For example, if a clinician were to consult with another licensed health care provider about your condition, we would be permitted to use and disclose your PHI, which is otherwise confidential, in order to assist the clinician in diagnosis and treatment of your health condition. We may also use your PHI for operations purposes, including sending you appointment reminders, billing invoices and other documentation.

Disclosures for treatment purposes are not limited to the minimum necessary standard. Because Community Health Workers and other health care providers need access to the full record and/or full and complete information in order to provide quality care. The word “treatment” includes, among other things, the coordination and management of health care providers with a third party, consultations between health care providers and referrals of a patient for health care from one health care provider to another.

Lawsuits and Disputes: If you are involved in a lawsuit, I may disclose health information in response to a court or administrative order.  I may also disclose health information about you or your minor child(ren) in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested.

III. CERTAIN USES AND DISCLOSURES REQUIRE YOUR AUTHORIZATION:

  1. Case Management Notes. I do keep “Case Management notes” as that term is defined in 45 CFR § 164.501, and any use or disclosure of such notes requires your Authorization unless the use or disclosure is:

    1. For my use in treating you.

    2. For my use in training or supervising Community Health Workers to help them improve their skills in group, joint, family, or individual case management.

    3. For my use in defending myself in legal proceedings instituted by you.

    4. For use by the Secretary of the Department of Health and Human Services (HHS) to investigate my compliance with HIPAA.

    5. Required by law and the use or disclosure is limited to the requirements of such law.

    6. Required by law for certain health oversight activities pertaining to the originator of the psychotherapy notes.

    7. Required by a coroner who is performing duties authorized by law.

    8. Required to help avert a serious threat to the health and safety of others.

  2. Marketing Purposes. I will not use or disclose your PHI for marketing purposes without your prior written consent. For example, if I request a review from you and plan to share the review publically online or elsewhere to advertise my services or my practice, I will provide you with a release form and HIPAA authorization. The HIPAA authorization is required in the instance that your review contains PHI (i.e., your name, the date of the service you received, the kind of treatment you are seeking or other personal health details). Because you may not realize which information you provide is considered “PHI,” I will send you a HIPAA authorization and request your signature regardless of the content of your review. Once you complete the HIPAA authorization, I will have the legal right to use your review for advertising and marketing purposes, even if it contains PHI. You may withdraw this consent at any time by submitting a written request to me via the email address I keep on file or via certified mail to my address. Once I have received your written withdrawal of consent, I will remove your review from my website and from any other places where I have posted it. I cannot guarantee that others who may have copied your review from my website or from other locations will also remove the review. This is a risk that I want you to be aware of, should you give me permission to post your review. 

  3. Sale of PHI. I will not sell your PHI.

IV. USES AND DISCLOSURES THAT DO NOT REQUIRE YOUR AUTHORIZATION.

Subject to certain limitations in the law, I can use and disclose your PHI without your Authorization for the following reasons. I have to meet certain legal conditions before I can share your information for these purposes:

  1. Appointment reminders and health related benefits or services. I may use and disclose your PHI to contact you to remind you that you have an appointment with me. I may also use and disclose your PHI to tell you about treatment alternatives, or other health care services or benefits that I offer.

  2. When disclosure is required by state or federal law, and the use or disclosure complies with and is limited to the relevant requirements of such law.

  3. For public health activities, including reporting suspected child, elder, or dependent adult abuse, or preventing or reducing a serious threat to anyone’s health or safety.

  4. For health oversight activities, including audits and investigations.

  5. For judicial and administrative proceedings, including responding to a court or administrative order or subpoena, although my preference is to obtain an Authorization from you before doing so if I am so allowed by the court or administrative officials.

  6. For law enforcement purposes, including reporting crimes occurring on my premises.

  7. To coroners or medical examiners, when such individuals are performing duties authorized by law.

  8. For research purposes, including studying and comparing the mental health of patients who received one form of therapy versus those who received another form of therapy for the same condition.

  9. Specialized government functions, including, ensuring the proper execution of military missions; protecting the President of the United States; conducting intelligence or counterintelligence operations; or, helping to ensure the safety of those working within or housed in correctional institutions.

  10. For workers’ compensation purposes. Although my preference is to obtain an Authorization from you, I may provide your PHI in order to comply with workers’ compensation laws.

  11. For organ and tissue donation requests.

V. CERTAIN USES AND DISCLOSURES REQUIRE YOU TO HAVE THE OPPORTUNITY TO OBJECT.

Disclosures to family, friends, or others: You have the right and choice to tell me that I may provide your PHI to a family member, friend, or other person whom you indicate is involved in your care or the payment for your health care, or to share your information in a disaster relief situation. The opportunity to consent may be obtained retroactively in emergency situations to mitigate a serious and immediate threat to health or safety or if you are unconscious.

VI. YOU HAVE THE FOLLOWING RIGHTS WITH RESPECT TO YOUR PHI:

  1. The Right to Request Limits on Uses and Disclosures of Your PHI. You have the right to ask me not to use or disclose certain PHI for treatment, payment, or health care operations purposes. I am not required to agree to your request, and I may say “no” if I believe it would affect your health care.

  2. The Right to Request Restrictions for Out-of-Pocket Expenses Paid for In Full. You have the right to request restrictions on the disclosure of your PHI to health plans for payment or health care operations purposes if the PHI pertains solely to a health care item or a health care service that you have paid for out-of-pocket in full.

  3. The Right to Choose How I Send PHI to You. You have the right to ask me to contact you in a specific way (for example, home or office phone) or to send mail to a different address, and I will agree to all reasonable requests.

  4. The Right to See and Get Copies of Your PHI. Other than in limited circumstances, you have the right to get an electronic or paper copy of your medical record and other information that I have about you. Ask us how to do this. I will provide you with a copy of your record, or if you agree, a summary of it,  within 30 days of receiving your written request. I may charge a reasonable cost based fee for doing so. 

  5. The Right to Get a List of the Disclosures I Have Made.You have the right to request a list of instances in which I have disclosed your PHI for purposes other than treatment, payment, or health care operations, ans other disclosures (such as any you ask me to make). Ask me how to do this. I will respond to your request for an accounting of disclosures within 60 days of receiving your request. The list I will give you will include disclosures made in the last six years unless you request a shorter time. I will provide the list to you at no charge, but if you make more than one request in the same year, I will charge you a reasonable cost based fee for each additional request.

  6. The Right to Correct or Update Your PHI. If you believe that there is a mistake in your PHI, or that a piece of important information is missing from your PHI, you have the right to request that I correct the existing information or add the missing information. I may say “no” to your request, but I will tell you why in writing within 60 days of receiving your request.

  7. The Right to Get a Paper or Electronic Copy of this Notice. You have the right to get a paper copy of this Notice, and you have the right to get a copy of this notice by email. And, even if you have agreed to receive this Notice via email, you also have the right to request a paper copy of it.

  8. The Right to Choose Someone to Act For You. If you have given someone medical power of attorney or if someone is your legal guardian, that person can make choices about your health information. 

  9. The Right to Revoke an Authorization.

  10. The Right to Opt out of Communications and Fundraising from our Organization.

  11. The Right to File a Complaint. You can file a complaint if you feel I have violated your rights by contacting me using the information on page one or by filing a complaint with the HHS Office for Civil Rights located at 200 Independence Avenue, S.W., Washington D.C. 20201, calling HHS at (877) 696-6775, or by visiting www.hhs.gov/ocr/privacy/hipaa/complaints.  I will not retaliate against you for filing a complaint.

VII. CHANGES TO THIS NOTICE

I can change the terms of this Notice, and such changes will apply to all the information I have about you. The new Notice will be available upon request, in my office and on my website.